“Tracy and Susanne have earned our unequivocal endorsement”
Tracy Alderson and Susanne Hayek represented us in the sale of our townhouse. We truly loved our home of eighteen years so it was an emotional transaction, but they did an amazing job and achieved remarkable results.
In our case, we needed a quick sale but still had to garner as high a price as possible. Susanne and Tracy not only helped stage the property, they photographed it beautifully, and created a custom web site that showcased our home’s unique amenities. Most importantly, they meticulously researched comps and trends in the local market, developing a well-defined strategy designed to achieve our conflicting goals of a fast close and top-dollar price.
Although we were nervous at the time, we are extremely happy that we adopted all of their recommendations because we received multiple offers the day after the very first open house. Not only were they able to help us negotiate a short escrow, the sale set a record high price per square foot for the neighborhood. Tracy and Susanne have earned our unequivocal endorsement. You can count on this team of consummate professionals to provide exceptional service and do everything possible to deliver extraordinary results!
— Matthew and Cheryl Kallis
“...capable, friendly and professional real estate experts”
The purpose of this letter is to express our appreciation for the excellent real estate services provided by Tracy Alderson and Susanne Hayek of Compass Realty and to recommend them to anyone else needing a realtor.
It has been our pleasure to work with Tracy and Susanne while preparing and selling our Pasadena home. They were both courteous and professional and with their help the results exceeded our expectations.
We selected Tracy as our realtor because, via her newsletters, she provided extensive background information and up to the minute assessments of the current status of the housing market. Her knowledge of the specific neighborhood where we lived was outstanding, and we relied upon her for advice on all aspects of preparation, pricing, showing the house, handling multiple offers and negotiating the complex phases of escrow.
Both Tracy and Susanne provided creative and effective suggestions on modifying (repair, repainting, decluttering) and staging our house, and they even provided staging items such as customized potted plants, table decorations and furniture items better sized to the space. Susanne's professional quality photographs showed the many views of our house and yard to best advantage.
Tracy and Susanne's guidance made the process as easy as possible on us, including minimizing the stress of hosting open houses and showings. Their calm, confident manner of dealing with everything put us at ease.
We highly recommend Tracy and Susanne to anyone who needs capable, friendly and professional real estate experts to guide them in buying or selling a house.
— Vicki and Larry Stepp
Powered by experience and integrity;
animated by a sincere desire to be of service to our clients.
— Tracy and Susanne
“We felt empowered.”
We would like to thank Susanne Hayek and Tracy Alderson for their help in selling our condo in Pasadena, which sold in just over a week with multiple offers and closed over asking, and assisting us in the purchase of a dream home in Monrovia. They successfully negotiated for a extensive foundation repair which allowed us to move forward with the purchase. Susanne and Tracy walked us through the entire home buying and selling process, allowing my husband and I to move through the experience with complete confidence. We felt empowered by the knowledge and skill Susanne and Tracy exhibited – with them on our team, we had no doubts about our real estate decisions. We are extremely grateful to Susanne and Tracy for helping us realize our real estate dreams!
— Gilbert and Samantha Nava
“professional and balanced it with very personal service.”
Tracy was very professional and balanced it with very personal service; she listened well to what we were looking for. She couldn’t have done a better job. She helped us find the perfect house for us
— Kim Renfrew and Lori Holtrust
“always willing to go the extra mile.”
For the past 15 years, Tracy has helped me sell dozens of my client’s homes. She is very capable, intelligent, ethical, and hands-on, always willing to go the extra mile to make certain my experience is positive. I have also recommended Tracy to many friends – they have all been very pleased and continually thank me for the recommendation.
— Barbara Kovacic
“There was a high level of trust between us...”
This was truly the smoothest real estate transaction we have experienced. It was great how you minimized the cost of preparing for sale. Most real estate agents try to get you to paint everything, redo floors, invest in extensive gardening upgrades - it just makes their job easier. You didn't do that, just suggested a few smart moves to get ready. The research and the way you communicated your evaluation of the potential buyers was very professional and clear. There was a high level of trust between us as we did not sign a listing agreement until just prior to going to market - rare in my experience and much appreciated. Thank you for doing a great job!
— Fred and Lynda Lowrey – 2665 Las Lunas, Pasadena
“The staging you and Suzanne did was masterful and much appreciated!”
A quick note from your very tired client (have taken to calling myself “dead woman walking”) to say that the photos represent the house very well. The staging you and Suzanne did was masterful and much appreciated!
Also appreciate that you made the case for us on several of the contractual items.
— Jane W.